Last Updated: 7th October 2025

Introduction

Welcome to Caring Supports For You. These Terms and Conditions govern your use of our website and the information provided through it. By accessing or using our website, you agree to be bound by these terms.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please do not use our website.

Important: These terms relate to the use of our website only. If you become a participant of our NDIS support services, separate service agreements will apply in accordance with NDIS requirements.

Who We Are:

  • Business Name: CARING THERAPIES PTY LTD
  • Trading As: Caring Supports For You
  • ABN: 63 649 979 877
  • Address: 1/18 Abel St, Jamisontown NSW 2750
  • Phone: 02 4711 4075
  • Email: [email protected]
  • Website: caringsupports.com.au

Acceptance of Terms

Your Agreement

By accessing or using our website, you confirm that:

  • You have read and understood these Terms and Conditions
  • You agree to be bound by these terms
  • You will comply with all applicable laws and regulations
  • You are at least 18 years of age, or accessing the site with parental/guardian consent

Changes to Terms

We may update these Terms and Conditions from time to time. When we do:

  • We will post the updated terms on this page
  • The “Last Updated” date at the top will be revised
  • Continued use of the website after changes constitutes acceptance of the new terms

We encourage you to review these terms periodically to stay informed of any updates.

Use of Our Website

Permitted Use

You may use our website to:

  • Learn about our NDIS support services
  • Access information and resources about disability support
  • Contact us with enquiries about services
  • Submit enquiry forms or support requests
  • Access general NDIS information and resources

Prohibited Use

You must not use our website to:

  • Transmit any unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable material
  • Impersonate any person or entity
  • Attempt to gain unauthorised access to our systems or networks
  • Interfere with or disrupt the website or servers
  • Collect or harvest information about other users
  • Use automated systems (bots, scrapers) to access the website
  • Transmit viruses, malware, or other malicious code
  • Use the website for any illegal purpose
  • Infringe upon the intellectual property rights of others

Account Security

If you create an account or login credentials:

  • You are responsible for maintaining the confidentiality of your login information
  • You must notify us immediately of any unauthorised use
  • You are responsible for all activities that occur under your account
  • We reserve the right to disable accounts that violate these terms

Information Provided on Our Website

General Information Only

The information on our website is provided for general informational purposes only. It should not be considered:

  • Professional medical, legal, or financial advice
  • A substitute for consultation with qualified professionals
  • Comprehensive guidance on NDIS eligibility or entitlements
  • A guarantee of service availability or outcomes

NDIS Information Accuracy

While we strive to provide accurate and up-to-date information about the NDIS:

  • NDIS policies and procedures change regularly
  • Information on our website may not reflect the most current NDIS guidelines
  • You should always verify NDIS information with the NDIA or qualified professionals
  • We are not responsible for decisions made based solely on website information

No Guarantee of Services

Information about our services on this website:

  • Does not constitute an offer to provide services
  • Does not guarantee service availability in your area
  • May not reflect current capacity or waitlist status
  • Is subject to NDIS funding approval and eligibility requirements

Actual service provision requires:

  • Formal assessment of your needs
  • NDIS plan approval and funding
  • Execution of a separate NDIS service agreement
  • Confirmation of our capacity to provide requested supports

Medical Disclaimers

Any health or medical information on our website:

  • Is for educational purposes only
  • Should not replace advice from qualified healthcare professionals
  • May not be applicable to your individual circumstances
  • Should not be used to diagnose or treat any condition

Always consult with qualified healthcare professionals about your specific health needs.

Enquiry Forms and Communications

Submitting Enquiries

When you submit an enquiry through our website:

  • You consent to us contacting you using the information provided
  • You confirm that the information you provide is accurate and complete
  • You understand that submission does not guarantee service provision
  • You agree to our Privacy Policy regarding how we use your information

Response Times

We aim to respond to enquiries within 24 hours during business hours (Monday to Friday, 8:30am to 5:00pm). However:

  • Response times are indicative only and not guaranteed
  • Public holidays and weekends may affect response times
  • Complex enquiries may require additional time
  • We are not liable for delays in responding to enquiries

No Obligation

Submitting an enquiry or receiving a response:

  • Does not create a contractual relationship
  • Does not guarantee acceptance as a participant
  • Does not reserve services or support workers
  • Is not a commitment from either party

Intellectual Property Rights

Our Content

All content on this website is owned by or licensed to Caring Therapies Pty Ltd, including:

  • Text, graphics, logos, images, and photographs
  • Videos, audio files, and other multimedia
  • Software, code, and website design
  • Trade marks, branding, and business names
  • Documents, resources, and downloadable materials

This content is protected by Australian and international copyright, trade mark, and other intellectual property laws.

Your Use of Our Content

You may:

  • View and download content for personal, non-commercial use
  • Print single copies of pages for personal reference
  • Share links to our website on social media
  • Quote brief excerpts with proper attribution

You must not:

  • Reproduce, modify, or distribute our content without permission
  • Use our content for commercial purposes
  • Remove copyright or attribution notices
  • Use our logos or branding without written consent
  • Create derivative works from our content
  • Frame or mirror our website content

Trade Marks

“Caring Supports For You”, “Caring Supports”, our logo, and other branding elements are trade marks or trade names of Caring Therapies Pty Ltd. Use of these marks without our express written permission is prohibited.

User-Submitted Content

If you submit content to us (e.g., testimonials, feedback, suggestions):

  • You grant us a non-exclusive, royalty-free, perpetual licence to use that content
  • You confirm you have the right to submit the content
  • You waive any moral rights in the content
  • We reserve the right to edit, remove, or refuse content at our discretion

Third-Party Links and Services

External Links

Our website may contain links to third-party websites, including:

  • NDIS and government resources
  • Healthcare providers and hospitals
  • Community organisations and support groups
  • Social media platforms

These links are provided for convenience only. We do not:

  • Endorse or recommend these external sites
  • Control the content or availability of external sites
  • Accept responsibility for their privacy practices or terms
  • Guarantee the accuracy of information on external sites

You access third-party websites at your own risk. We encourage you to read their terms and privacy policies.

Third-Party Services

We use various third-party services to operate our website, including:

  • Google Analytics for website analytics
  • Meta Pixel for advertising measurement
  • Microsoft Clarity for user experience analysis
  • Mailchimp or GoHighLevel for email communications

These services have their own terms of use and privacy policies. Your use of our website is subject to their terms as well as ours.

Disclaimers and Limitations

Website Availability

We strive to maintain website availability, but we do not guarantee:

  • Uninterrupted access to the website
  • Error-free operation
  • That the website will be available at all times
  • Freedom from viruses or other harmful components

We may suspend, withdraw, or restrict access to the website:

  • For maintenance or updates
  • Due to technical issues beyond our control
  • If we suspect misuse or violation of these terms
  • For any other reason at our discretion

Limitation of Liability

To the fullest extent permitted by law:

We are not liable for:

  • Any loss or damage arising from website use
  • Decisions made based on website information
  • Errors, omissions, or inaccuracies in content
  • Technical issues, including data loss or corruption
  • Unauthorised access to or use of our servers
  • Interruption or cessation of website availability
  • Any loss of profits, revenue, or business opportunities

This includes liability for:

  • Direct, indirect, incidental, or consequential damages
  • Loss of data, income, or business
  • Personal injury (except where caused by our negligence)
  • Any other losses arising from website use

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded, restricted, or modified by agreement.

Where we supply services to you, our liability for failure to comply with a consumer guarantee under the Australian Consumer Law may be limited, at our option, to:

  • Supplying the services again
  • Payment of the cost of having the services supplied again

This limitation does not apply to guarantees that cannot be so limited under the Australian Consumer Law.

Indemnity

You agree to indemnify and hold harmless Caring Therapies Pty Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use or misuse of the website
  • Your violation of these Terms and Conditions
  • Your violation of any third-party rights
  • Your provision of false or misleading information

Privacy and Data Protection

Privacy Policy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.

By using our website, you consent to:

  • The collection and use of information as described in our Privacy Policy
  • The use of cookies and tracking technologies
  • The transfer of information as described in our Privacy Policy

Please read our [Privacy Policy] to understand how we handle your information.

Cookies

We use cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

You can control cookies through your browser settings, but this may affect website functionality.

NDIS Service Agreements

Separate Agreements

These Terms and Conditions apply to website use only. If you engage our NDIS support services:

  • You will enter into a separate NDIS Service Agreement
  • That agreement will govern the provision of supports
  • It will comply with NDIS Practice Standards and requirements
  • It will include specific terms about service delivery, fees, cancellations, and complaints
  • These website terms do not override or modify service agreements

NDIS Compliance

All NDIS services we provide are:

  • Subject to NDIS Quality and Safeguards Commission regulations
  • Delivered in accordance with NDIS Practice Standards
  • Governed by the NDIS Code of Conduct
  • Subject to your NDIS plan and funding approval

Questions about service delivery should be directed to our office, not determined by these website terms.

Complaints and Disputes

Complaint Process

If you have a complaint about our website or these terms:

Step 1: Contact Us

  • Email: [email protected]
  • Phone: 02 4711 4075
  • Mail: Caring Supports For You, 1/18 Abel St, Jamisontown NSW 2750

We will:

  • Acknowledge your complaint within 7 days
  • Investigate the matter
  • Provide a response within 30 days

Step 2: External Resolution

If we cannot resolve your complaint, you may contact:

  • Australian Competition and Consumer Commission (ACCC)
  • Office of Fair Trading NSW
  • Relevant consumer protection authorities

Service-Related Complaints

Complaints about NDIS service delivery should follow the complaints process outlined in your NDIS Service Agreement and may also be directed to the NDIS Quality and Safeguards Commission.

Termination

Our Right to Terminate

We reserve the right to:

  • Terminate or suspend your access to the website immediately
  • Remove or disable content you have posted
  • Take legal action if you breach these terms

We may do this without notice if:

  • You violate these Terms and Conditions
  • You engage in illegal activities
  • You abuse, threaten, or harass our staff or other users
  • We suspect fraudulent or malicious activity
  • Required by law or court order

Your Right to Discontinue Use

You may stop using our website at any time. If you wish to have your information removed, please refer to our Privacy Policy for the process.

Effect of Termination

Upon termination:

  • Your right to access the website ceases immediately
  • Provisions regarding intellectual property, disclaimers, and limitations of liability survive
  • We are not liable for any consequences of termination
  • You remain liable for any breaches that occurred before termination

General Provisions

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Caring Therapies Pty Ltd regarding website use.

They supersede any prior agreements or understandings regarding the website.

Severability

If any provision of these terms is found to be invalid or unenforceable:

  • That provision will be deemed deleted
  • The remaining provisions will continue in full force
  • The invalid provision will be replaced with a valid provision that closely matches the original intent

Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision. No waiver will be effective unless made in writing.

Assignment

You may not transfer or assign your rights or obligations under these terms without our written consent.

We may assign our rights and obligations under these terms to another entity, including in connection with a merger, acquisition, or sale of assets.

Headings

Headings in these Terms and Conditions are for convenience only and do not affect interpretation.

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising from or relating to these terms or your use of the website.

Relationship

Nothing in these terms creates:

  • An employment relationship
  • A partnership or joint venture
  • An agency relationship
  • Any relationship other than that of website user and provider

Acknowledgment

By using our website, you acknowledge that:

  • You have read and understood these Terms and Conditions
  • You agree to be bound by these terms
  • You understand that these terms apply to website use only
  • Separate agreements will apply to NDIS service provision
  • You have read and understood our Privacy Policy

Thank you for taking the time to read our Terms and Conditions. We’re here to support you, starting with clear, honest communication about how we work together.

These Terms and Conditions should be read in conjunction with our Privacy Policy and NDIS Service Agreements.