Last Updated: 7th October 2025

Introduction

At Caring Supports For You, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or enquire about our NDIS support services.

We are committed to handling your information with the same care and respect we bring to our support services. This policy is written in clear language because we believe you deserve to understand exactly how your information is used.

Who We Are:

  • Business Name: CARING THERAPIES PTY LTD
  • Trading As: Caring Supports For You
  • ABN: 63 649 979 877
  • Address: 1/18 Abel St, Jamisontown NSW 2750
  • Phone: 02 4711 4075
  • Email: [email protected]

What Information We Collect

We only collect information that helps us understand your support needs and keep you informed about our services.

Information You Provide Directly

When you contact us through our website, we collect:

  • Your name
  • Phone number
  • Email address
  • Postcode
  • Type of support you’re seeking (e.g., physical disability support, personal care, community access)
  • Whether you have an NDIS plan (yes, no, or applying)

We collect this information only when you voluntarily provide it through our contact forms, enquiry forms, or support request forms.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • Device and browser information (type of device, browser version, operating system)
  • IP address (general location information)
  • Pages you visit and how long you spend on them
  • How you arrived at our website (e.g., search engine, direct link, referral)
  • Date and time of your visit

This information is collected through cookies and similar tracking technologies (explained further below).

How We Collect Information

Website Forms

We collect personal information when you:

  • Complete our ‘Get Support’ form
  • Submit an enquiry through our contact page
  • Request a call back
  • Sign up for our newsletter or updates

Cookies and Tracking Technologies

Our website uses several tracking tools to understand how visitors use our site and to improve your experience:

Google Analytics 4 (GA4)

  • Tracks website usage and visitor behaviour
  • Helps us understand which pages are most helpful
  • Shows us how people find our website
  • Data is anonymised where possible

Google Tag Manager

  • Manages our tracking codes efficiently
  • Does not collect data itself but enables other tools

Meta Pixel (Facebook Pixel)

  • Tracks conversions from Facebook advertising
  • Helps us understand the effectiveness of our marketing
  • Enables us to show relevant content to people who’ve visited our site

Microsoft Clarity

  • Records how visitors interact with our website through session recordings and heatmaps
  • Helps us identify and fix usability issues
  • Does not record keystrokes in password or payment fields

Types of Cookies We Use:

  1. Necessary cookies: Essential for the website to function properly
  2. Analytics cookies: Help us understand how visitors use our website
  3. Marketing cookies: Used to show relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect your experience on our website.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services

  • Respond to your enquiries within 24 hours
  • Understand your support needs
  • Match you with appropriate support workers
  • Improve our website and service offerings
  • Ensure our website works properly across different devices

To Communicate With You

  • Send you information about our NDIS support services
  • Provide updates about your enquiry or referral
  • Share relevant NDIS information and resources
  • Send newsletters and updates (only if you’ve opted in)

To Comply With Legal Obligations

  • Meet our obligations under Australian Privacy Principles
  • Respond to legal requests when required
  • Maintain records as required by law

To Analyse and Improve

  • Understand which services are most sought after
  • Improve our website navigation and content
  • Measure the effectiveness of our marketing efforts
  • Identify technical issues and improve website performance

How We Share Your Information

We respect your privacy and only share your information when necessary and appropriate.

Service Delivery Partners

With your consent, we may share relevant information with:

  • Hospitals and health facilities: When you’re transitioning from hospital to home-based support
  • Health professionals: Including GPs, specialists, and allied health professionals involved in your care
  • Support coordinators: Who help manage your NDIS plan
  • Family members or guardians: When you’ve nominated them as contacts or decision-makers

We only share the minimum information necessary for these partnerships.

Service Providers

We use trusted service providers to help us operate our website and business:

  • Website hosting providers: Store our website data on Australian servers
  • Email service providers: Mailchimp or GoHighLevel for sending newsletters and updates
  • Analytics providers: Google, Meta, and Microsoft for website analytics

These providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, such as:

  • In response to a subpoena or court order
  • To comply with NDIS reporting requirements
  • To protect the safety of our participants, staff, or the public
  • To investigate potential fraud or legal violations

What We Don’t Do

We will never:

  • Sell your personal information to third parties
  • Share your information for others’ marketing purposes
  • Use your health information for purposes other than service provision
  • Share your information without a lawful basis

Data Security

We take the security of your information seriously and implement appropriate measures to protect it.

Security Measures

  • Secure servers: All data is stored on servers located in Australia
  • Encryption: Sensitive data is encrypted in transit and at storage
  • Access controls: Only authorised team members can access personal information
  • Regular reviews: We regularly review and update our security practices
  • Staff training: Our team is trained on privacy and data protection requirements

Data Retention

  • Current enquiries and participants: We retain your information for 7 years from your last interaction with us
  • Inactive enquiries: Information is retained for 7 years, then securely deleted
  • Former participants: Information is retained for 7 years after services end, then securely deleted

This 7-year retention period aligns with NDIS record-keeping requirements and allows us to respond to any queries or legal matters that may arise.

Secure Disposal

When information is no longer needed, we:

  • Permanently delete electronic records using secure erasure methods
  • Ensure deleted data cannot be recovered
  • Maintain audit logs of data disposal (without retaining the deleted data itself)

Limitations

While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices.

Your Privacy Rights

Under the Australian Privacy Act, you have several rights regarding your personal information.

Access Your Information

You have the right to:

  • Request a copy of the personal information we hold about you
  • Receive this information in a commonly used format
  • Understand how we’ve used or disclosed your information

Correct Your Information

You can:

  • Request corrections to inaccurate or outdated information
  • Update your contact details at any time
  • Ensure your records are current and accurate

Delete Your Information

You may request that we:

  • Delete your personal information (subject to legal retention requirements)
  • Remove you from our marketing lists
  • Stop processing your information for certain purposes

Restrict Processing

You can ask us to:

  • Stop using your information for marketing purposes
  • Limit how we use your information in certain circumstances
  • Pause processing while we verify information accuracy

Object to Processing

You have the right to:

  • Object to our processing of your information based on legitimate interests
  • Opt out of marketing communications at any time
  • Withdraw consent where we rely on it for processing

How to Exercise Your Rights

To exercise any of these rights:

  1. Email us at [Insert privacy email]
  2. Call us on 02 4711 4075 during business hours (Monday to Friday, 8:30am to 5:00pm)
  3. Write to us at: Privacy Officer, Caring Supports For You, 1/18 Abel St, Jamisontown NSW 2750

We will respond to your request within 30 days. We may need to verify your identity before processing your request to protect your information.

Exceptions

In some cases, we may not be able to provide access, make corrections, or delete information if:

  • We’re required by law to retain it
  • Deletion would prejudice legal proceedings
  • The request is frivolous or vexatious
  • Providing access would pose a serious threat to someone’s safety

We will always explain our reasons if we cannot fulfil your request.

Marketing Communications

We only send marketing communications to people who have opted in to receive them.

What We Send

If you subscribe to our updates, you may receive:

  • Information about our NDIS support services
  • Helpful resources and guides about the NDIS
  • Updates about our team and community involvement
  • Relevant disability support information

Your Choices

You can:

  • Opt in: Tick the box on our contact forms to receive updates
  • Opt out: Click ‘unsubscribe’ in any email we send you
  • Update preferences: Contact us to change what you receive

We respect your choices and will never send you marketing emails unless you’ve specifically agreed to receive them.

Cookies and Tracking Management

You have control over how cookies and tracking technologies are used on your device.

Managing Cookies

Through Your Browser:

  • Most browsers allow you to refuse or delete cookies
  • Visit your browser’s help section for specific instructions
  • Note that disabling cookies may affect website functionality

Through Our Website:

  • [Consider adding: We provide a cookie consent banner where you can manage preferences]

Third-Party Tracking

Google Analytics:

Meta Pixel:

Microsoft Clarity:

Do Not Track Signals

Our website does not currently respond to “Do Not Track” signals from browsers. You can control tracking through the methods described above.

Children’s Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 18 without parental consent.

If we become aware that we’ve collected information from a child under 18 without proper consent, we will delete that information promptly.

If you’re a parent or guardian and believe we’ve collected information about your child, please contact us immediately.

Links to Other Websites

Our website may contain links to external websites, including:

  • NDIS resources and information
  • Partner organisations
  • Social media platforms
  • Relevant disability support services

We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Updates to privacy laws
  • New services or features
  • Feedback from participants and families

How We’ll Notify You

When we make changes:

  • We’ll update the “Last Updated” date at the top of this page
  • For significant changes, we’ll send an email to subscribers
  • The updated policy will be posted on our website

Your Continued Use

By continuing to use our website or services after changes are posted, you accept the updated Privacy Policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Complaints and Concerns

We take privacy concerns seriously and want to resolve any issues quickly.

Making a Complaint

If you have a concern about how we’ve handled your personal information:

Step 1: Contact Us

  • Email: [email protected]
  • Phone: 02 4711 4075
  • Mail: Privacy Officer, Caring Supports For You, 1/18 Abel St, Jamisontown NSW 2750

We will:

  • Acknowledge your complaint within 7 days
  • Investigate the matter thoroughly
  • Provide a written response within 30 days
  • Explain our findings and any actions taken

Step 2: External Resolution

If you’re not satisfied with our response, you can contact:

Office of the Australian Information Commissioner (OAIC)

The OAIC can investigate privacy complaints and help resolve disputes about privacy matters.

Australian Privacy Principles Compliance

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

We are committed to:

  • Managing personal information openly and transparently (APP 1)
  • Giving you choices about anonymity and pseudonymity (APP 2)
  • Collecting information only when necessary (APP 3)
  • Handling unsolicited information appropriately (APP 4)
  • Notifying you about collection (APP 5)
  • Using and disclosing information appropriately (APPs 6 and 7)
  • Sending information overseas only with appropriate safeguards (APP 8)
  • Adopting and using government identifiers appropriately (APP 9)
  • Ensuring quality of personal information (APP 10)
  • Securing personal information (APP 11)
  • Providing access to and correction of information (APPs 12 and 13)

This Privacy Policy should be read in conjunction with our Terms of Service and other policies available on our website.